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The fine print.

9 documents — plain EnglishEffective 30 Oct 2026
ConsentTermly banner and AutoBlocker. Live chat waits until you opt in.LifetimeRestitch or replace on failure. The guarantee follows the strap.30 daysTo swap an unused strap for fit, colour or a change of mind.Read firstFoot retention changes how a bike handles. Fit it properly.

01 /Every document

Written to be read
01Terms of sale and site useThese are the terms you buy under and the terms you use this site under. They cover card checkout on Stripe, order requests through the form, by email or phone, wholesale quotes and volume tiers, payment, delivery, the guarantee, the limits on what we owe you if something goes wrong, and where a dispute would be heard.Read it02Shipping & returnsHow and when your order leaves the bench, what shipping costs, and how to send something back. Stock straps go out within 24 hours Tuesday through Saturday, anything unshipped can be cancelled, unused straps swap for 30 days, and EU and UK buyers get 14 days to change their mind.Read it03The hold guaranteeA written limited warranty on hand-sewn Gearhold straps. If a strap stops holding in normal riding we restitch it or replace it, for as long as the strap exists, for whoever owns it, with no receipt and no time limit. Here is exactly what that covers and what it does not.Read it04Safety & fitFoot retention changes how a bicycle behaves and how fast you can get a foot down. This page covers what a strap does and does not do, how to fit one, how to practice getting out, what to inspect, and when to retire it.Read it05Privacy policyWe collect the details you send through our order, quote and contact forms, by email or phone, and through chat if you switch it on. This policy explains the form database, email delivery, service providers, retention periods and how to ask for a copy, correction or deletion. We run no analytics or advertising trackers and do not sell personal information.Read it06Cookies & trackingOur own code sets no cookies and runs no analytics. Termly remembers your cookie choice. tawk.to loads after a Performance-category opt-in or when you click “Chat with the bench”. Order, quote and contact forms send requests to us without setting cookies. This page explains the browser storage and your choices.Read it07Your dataWe hold form submissions in Cloudflare D1 and the messages delivered to our inbox, as well as order, quote and guarantee records. This page explains how to ask a person for a copy, correction, export or deletion, including a form request identified by its reference. It is also where the Do Not Sell or Share link lands.Read it08Trust & securityThe site sends order, quote and contact requests to a Cloudflare Worker, stores them in D1 and emails them through Resend to the business inbox. We use rate limiting, a hidden honeypot and pre-storage rejection of suspected card numbers. This page explains the records, providers and security controls, and how card payment on Stripe’s hosted checkout keeps card numbers off this site.Read it09Accessibility statementWe aim at WCAG 2.1 Level AA and we are not there yet. This page lists what already works, names the parts that fail and by how much, and gives you a phone number and an email address that reach a person who can do anything the website does.Read it
Written to be read

Every document here describes what the bench actually does, in plain English. Each one opens with a short summary, each section carries a one-line gloss, and the effective date at the top changes whenever the document does.

Something unclear?

A person answers the phone Tue–Sat, 10–18 ET. If a clause here does not make sense, that is our problem to fix, not yours to decode.

hello@fixedgearstraps.com
+1 (762) 760-1179
104 S Cherry St, Tunnel Hill, GA 30755