A written limited warranty on hand-sewn Gearhold straps. If a strap stops holding in normal riding we restitch it or replace it, for as long as the strap exists, for whoever owns it, with no receipt and no time limit. Here is exactly what that covers and what it does not.
This is a written limited warranty on a consumer product. Limited, not full, in the sense the US Magnuson-Moss Warranty Act uses those words: it covers one specific kind of failure, it has conditions, and section 7.0 sets out what falls outside it.
It is given by Gearhold LLC, a Wyoming limited liability company. The operational and customer-service address is 104 S Cherry St, Tunnel Hill, GA 30755, USA, trading at fixedgearstraps.com. We are the only ones who give it, so the strap comes back to us rather than to the shop that sold it. That takes nothing away from the separate rights you have against whoever sold it to you. Those are yours and this document leaves them alone.
The promise is the product. Everything below is us writing down what we already do at the bench so you can hold us to it.
It covers the things we sew. It does not cover the things we do not sew.
| Item | Covered by this warranty |
|---|---|
| GH-1 strap | Yes, for as long as the strap exists |
| GH-2 strap | Yes, for as long as the strap exists |
| Track Lite strap | Yes, for as long as the strap exists |
| Courier strap | Yes, for as long as the strap exists |
| Custom label runs | Yes, on the same terms as the pattern they are built on |
| Platform pedals | No. Not sewn. Covered by the terms of sale instead |
| Wax, shims, tensioners, cog | No. Not sewn. Covered by the terms of sale instead |
Pedals and small parts still get treated fairly. If one arrives faulty or fails early, email us and we will repair it, replace it or refund it under the terms of sale at /legal/terms, alongside whatever your own consumer law gives you. It is simply not this document.
Any owner of the strap. Not only the person who bought it from us.
The guarantee follows the strap, not the buyer. Bought it used off a bike co-op wall, inherited it from a teammate, pulled it off a frame someone left in a basement — still covered, on the same terms, with nothing to transfer and nobody to notify.
No receipt needed. No registration, no serial number, no proof of purchase, no warranty card to send back. We recognize our own stitching, and we are not going to ask you where you got it or what you paid.
Straps bought through a shop are covered the same way, and you claim straight from us. The shop does not have to handle it and does not carry the cost of it. If a shop would rather deal with it on your behalf, that works too, and a box of straps from one shop is easier for us than five envelopes.
The one thing we check is that we made it. We know our own work. If something turns up that did not come off this bench we will tell you what we are looking at and post it back.
A strap has one job: hold your foot. If it stops holding in normal riding, that is a failure and it is covered.
| What went wrong | What we do |
|---|---|
| Stitching lets go — a bar-tack pulls, a seam opens | Restitch it, or replace the strap if the webbing is past saving |
| Webbing tears, splits, or pulls apart at a load point | Replace the strap |
| Hardware breaks or cracks | Replace the hardware, or the strap if the webbing is damaged too |
| Hardware pulls through the webbing | Replace the strap |
| Hardware stops holding its adjustment under normal load | Replace the hardware |
We restitch or replace, at our option. Which one you get depends on what is in front of us on the bench. If the webbing is sound we sew it, because fresh stitching in sound webbing is the better repair. If the webbing is not sound, you get a new strap.
There is no charge for the work, the thread or the hardware, and return shipping back to you inside the US is on us. Getting the strap to us is on you — section 9.0 covers the logistics.
A repair neither starts a clock nor ends one, because there is no clock. A restitched strap keeps this guarantee. A replacement strap has it in full, on the same terms, for as long as that strap exists.
For as long as the strap exists. It starts the day the strap leaves the bench and there is no time limit, no year count and no expiry date after that.
Be clear about what that means, because the guarantee is tied to an object and not to a calendar. It lives in the strap. If the strap is gone — lost, binned, cut off in a hurry, thrown out with a dead bike — there is nothing to restitch and nothing to inspect, and there is nothing we can do about it. A photograph of a strap you no longer have is not something we can put under Ruth.
One more honest limit: the guarantee lasts as long as Gearhold does. We are one bench, not an insurance company. There is no insurer standing behind this and no fund set aside, so if we ever stop trading the guarantee stops with us. We would rather write that here than have you find it out at the worst moment.
If the business is sold or restructured rather than closed, the guarantee moves with it and whoever ends up running the bench takes it on, on these terms. That is written into the terms at /legal/terms.
Normal riding is riding a bicycle. Commuting, track, courier shifts, racing, touring, alleycats, winter grit, salt, rain, a strap that never comes off the bike for four years. All normal. Straps are built to be used hard and we expect them to be.
It also covers the ordinary handling around riding: cinching the strap down, kicking in, stamping out, dropping the bike, racking it on a car, leaving it locked outside overnight.
What sits outside normal riding is listed in 7.0, and the list is shorter than you would expect.
In plain EnglishHonest wear, deliberate damage, and jobs the strap was never built for. A tired strap that still holds is not a failure — send it anyway and we usually tidy it.
Faded dye, furred edges and scuffs are honest wear, not failure. A strap gone soft and grey and slightly fuzzy at the edges is a strap that has been ridden properly. It is still doing its job. We will often tidy it up anyway while it is on the bench, at no charge, because it costs us a minute and the strap comes back better.
These are the things this warranty does not cover.
Two things about how we apply that list. We do not use it to wriggle out of a claim — if a seam let go and the strap also happens to be scuffed, the seam is still covered. And if we genuinely cannot tell what happened to a strap, we treat it as a failure. That is how the bench has always run it.
Excluded does not mean refused. Send it in anyway.
If something on the list in 7.0 is what wrecked your strap, we will look at it and quote you a fair repair: webbing, hardware, bench time, and nothing on top. You decide whether to go ahead. If you say no, we post the strap back and you cover the postage.
Most of these quotes are small. A fresh set of tacks and a new end fold is not much work. Replacing webbing that a car has been over is effectively a new strap, and we will tell you that plainly rather than dress it up as a repair.
If the strap failed under you, stop riding it and read /legal/safety before anything else. If anyone was hurt, say so in the note. Then mail the strap to us. There is no form, no claim number, no portal and nothing to fill in online.
If you would rather talk it through before you post anything, email hello@fixedgearstraps.com or call +1 (762) 760-1179, Tue–Sat 10–18 ET. You do not need our permission to send a strap in and we do not issue return authorization numbers.
Postage to us is yours. Return postage inside the US is ours. If you are outside the US we cover what a US return would have cost and ask you to cover the rest; import duty on the way back into your country is set by your customs office, not by us.
What you write on that note is a business record for us: your name, the address it goes back to, a way to reach you, and what the strap did. We keep it with the repair. What we do with it is set out at /legal/privacy, and /legal/your-data explains how to ask for a copy or ask us to delete it.
The strap arrives, gets read, gets fixed, gets tested, goes home.
We do not print a turnaround figure, because the honest one changes with the week and we would rather not give you a number we might miss. Straps go on the bench in the order they arrive. What you get instead is contact: we tell you it landed, we tell you what we found, and we tell you when it is going back. A custom colorway to match, a whole team arriving in one box, or a busy stretch will stretch it out, and you hear that from us rather than silence. If you need a date before you post, call and ask what the bench looks like that week.
Colorways come and go. A dye lot runs out, a webbing supplier stops making a shade, a color quietly stops selling.
If your strap needs replacing and the colorway is gone, you choose. We substitute the nearest current colorway, or we refund. It is your call and not ours, and we will send you the options before we do anything irreversible.
A refund is at the current list price of the closest equivalent strap in the range on the day we handle the claim. No receipt is needed for that either, so you are never asked to prove what you paid.
If you bought the strap from us, the money goes back the way it came in, as described at /legal/shipping-returns. If you did not — a second owner, or a strap that came through a shop — there is no payment to reverse, so we agree a way with you first. We will never ask you for a card number by email or by phone to settle a claim. Anyone who does is not us.
Pattern and hardware changes work the same way. If we no longer build the pattern your strap came from, we replace it with the closest one we do build and tell you what is different about it before it ships.
In plain EnglishWe will restitch, replace or refund the strap. We are not on the hook for what happened around the strap — a missed race, a taxi home, a scratched frame — except where the law says we are, and in several states it does.
To the extent the law allows, the whole of our responsibility under this warranty is to restitch the strap, replace it, or refund it. That is the remedy.
Where this warranty gives you more than the general limit in the terms at /legal/terms, this warranty wins for a strap it covers. The refund in 11.0 is the example: it is set at current list price, which can be more than the strap cost, and we are not going to argue it back down to a receipt nobody kept.
We do not cover incidental or consequential damages: lost time, missed events, travel costs, damage to other equipment, or losses arising out of a strap failing. Implied warranties, including any implied warranty of merchantability or of fitness for a particular purpose, are limited to the duration of this written warranty where the law permits that limit.
That last sentence is standard wording and it is worth saying what it does here, which is nothing. This warranty has no duration to run out, so limiting an implied warranty to it shortens nothing.
Some states do not allow the exclusion or limitation of incidental or consequential damages, and some do not allow limits on how long an implied warranty lasts. If you live in one of those states, those limitations do not apply to you.
Nothing in this warranty excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says cannot be limited.
In plain EnglishThis warranty adds to your legal rights. It does not replace them.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Where your state gives you more than this document does, your state wins. We are not going to argue the point — that is what the sentence above means, and we mean it.
In plain EnglishThere is no arbitration and no panel to go through first. Call us, then put it in writing, then the courts are open. Small claims counts.
If we turn a claim down, we tell you what we saw on the strap and why. If you read it differently, say so and we will look again. A second opinion on our own stitching costs us nothing.
We do not run an informal dispute settlement mechanism and this warranty does not make you use one. There is no panel, no mediator and no arbitration clause. Nothing here is a step you have to complete before you can take a warranty claim to court.
What we ask for is a call first, and then, if that does not settle it, a letter and thirty days to work it out in good faith. That is set out in the terms at /legal/terms. It is how we would like to handle it, not a condition of this warranty.
After that the courts of the State of Georgia have jurisdiction, and there is no class-action waiver. If you are a consumer, that does not remove your right to bring a claim where you live if your own law gives you one. Small claims court stays open to both of us and for a strap it is usually the sensible room.
We ship worldwide and the guarantee travels with the strap.
If you bought as a consumer in the EU, the UK, or anywhere else with statutory consumer rights, this guarantee sits alongside those rights and does not reduce them. Your legal right to goods that conform to the contract — repair, replacement, price reduction or refund, on the timescales your own law sets — is untouched by anything written here.
Where this warranty gives you more than your local law does, use this warranty. Where your local law gives you more, use the law. You do not have to pick one in advance and you do not lose either by asking about the other.
The practical part, honestly: we are one workshop in Georgia. There is no EU or UK representative, no local repair agent and no returns hub outside the US. A claim from abroad means posting the strap to Tunnel Hill and waiting on international post. It works. It is slower, and the postage arithmetic in 9.0 applies.
This document is about failure. It is not about fit.
If the strap is fine and it is just the wrong length, the wrong color, or not what you pictured, that is the 30-day fit swap: unused straps go back within 30 days for an exchange or a refund of the product price. The details, including who pays postage, are at /legal/shipping-returns.
The rule of thumb is short. If the strap did something wrong, this document. If you changed your mind, that one. If you are not sure which, call and we will work it out on the phone.
The date at the top of this page is the date this version took effect. We keep the current text here and nowhere else, so there is no older copy in circulation to argue about.
A change never reduces the cover on a strap already sewn. If this page and the version your strap was sold under say different things, you get whichever is better for you, and you do not have to prove which version that was — we hold the dates, not you.
What a change can do is add to it, tidy the wording, or reflect something the law now requires. If we ever needed to narrow the cover, it would apply to straps sold after the date at the top and to nothing before it.
Gearhold LLC, 104 S Cherry St, Tunnel Hill, GA 30755, USA.
hello@fixedgearstraps.com for anything about a strap. quotes@fixedgearstraps.com for volume orders and custom label runs. Phone +1 (762) 760-1179, Tue–Sat 10–18 ET. Those are the only two addresses we use.
If we ever disagree about a claim, let’s start with a phone call.