We hold very little about you, the website itself holds nothing beyond the cookie choice you set yourself and a chat you have to switch on, and any request you make here is answered by a person rather than a portal. This page is how you ask for a copy, a correction or a deletion — and it is where the Do Not Sell or Share link lands.
We hold what an order or a quote needs and nothing more. A name, an email, a shipping address, what you bought, and a phone number if you rang the bench.
The website holds almost nothing. Our own code sets no cookies, runs no analytics and stores nothing in your browser. Two declared exceptions: the consent manager remembers the choice you make in its banner, and the chat widget — blocked until you opt in to it — keeps a session running only while it is on. The quote form works entirely inside your own tab — it checks the fields, does the arithmetic, prints a reference number, and forgets all of it the moment the tab closes.
A few things about your visit are seen elsewhere, and 3.0 sets them out. Asking an outside server for a typeface shows that server your IP address, and the host that serves the pages sees your browser ask for a file, the way every web server does. The consent manager records the cookie choice you make, and if you switch the chat on, the chat provider sees the session. Nothing else goes anywhere.
So a request to us is usually short work. There is no portal, no account, no ticket queue and no form to fill in. You write or you call, and a person here answers.
This page is the how-to. What we collect and why is at /legal/privacy, and what the site does and does not do inside your browser is at /legal/cookies.
In plain EnglishWe do not sell your information and never have, so there is no switch to flip. Send the request anyway if you want it on record, and we will confirm in writing.
A footer link has to land somewhere. If you followed the Do Not Sell or Share My Personal Information link, this is the answer.
That means there is nothing here to opt out of, because nothing is switched on. A toggle on this page would be a switch wired to nothing.
Your browser may send Global Privacy Control. You already have what that signal asks for, because there is no sale or sharing here to stop. We do not read the header, and reading it would change nothing about how the site behaves. The longer version is at /legal/cookies.
A right you cannot exercise is not a right, so send the request anyway if you want it recorded. Email hello@fixedgearstraps.com with Do Not Sell or Share in the subject line, or ring the bench. We will confirm in writing that no sale or sharing has taken place, and that the answer stands going forward and not only for the past twelve months. No account, no verification and no reason required.
It helps to know what exists before you ask for it. This is the whole inventory.
| Where it came from | What it is | Where it lives |
|---|---|---|
| An order | Name, email, shipping address, what you bought, the date | Our email inbox and our order records |
| A call to the bench | Your number and a note about what you needed | A written note at the bench |
| A wholesale quote you sent us | Name, work email, shop or team name, buyer type, products, quantity in pairs, colorways, timeline and any notes you wrote | The email thread at quotes@fixedgearstraps.com |
| A guarantee claim | What failed, what we did about it, and where the strap went back to | Our guarantee records |
| A request you make under this page | Your message, what we did about it, and the date | The email thread, and a short line in our records |
| The website itself | Only what you choose: your cookie-consent answer, and a chat session if you switch the widget on | Your own browser, Termly’s consent log, and tawk.to’s system |
No payment is taken on fixedgearstraps.com. There is no cart and no checkout, and card details are never typed on this site. When you pay, the number goes to our payment processor, not to us. So a request for a copy of your card details is one we cannot answer — we have never held them.
Two things about your visit go somewhere without ever touching us. The first is the typefaces. The page loads them from Google Fonts and from Fontshare, which is operated by Indian Type Foundry, and loading a font sends your IP address, your browser user-agent string and the referring page to those providers, in the United States and in India. The second is the host that serves the pages, which keeps whatever request logs a web host keeps by default: your IP address, the file you asked for, your user-agent and the time. We never see either one, we keep no copy, and we cannot get them back for you — a request about that data has to go to the company holding it. The three font hosts are named, the host is explained, and the ways to block what can be blocked are set out at /legal/cookies.
Two more records sit with the providers of the two declared tools rather than with us: your cookie-consent choice in Termly’s consent log, and your chat transcript with tawk.to if you switched the chat on. For those two you can come to us — we can act on both from the provider dashboards — or go to the provider directly.
Ask in your own words. You do not have to name a law, quote a section number or use a particular phrase, and nobody here will send you away for wording it wrong.
An access answer is not capped at the last twelve months. You get what we hold, whatever its date.
Withdrawing a website choice does not even need a message. The Cookie Settings button in the footer of every page reopens the consent controls; switch a category off there and it stops loading from the next page on. If you want the withdrawal on our records as well, say so and we will confirm it in writing.
One right in the statutes is a short answer here. There is no automated decision-making and no profiling. Your order, your price and any guarantee claim are settled by a person at the bench, so there is no machine decision to object to and no profile to see.
If what you want is not on that list, ask anyway and we will tell you honestly whether we can do it.
Three routes. Every one of them is a valid request the moment it reaches us. None is preferred and we will not push you from one to another.
If you already have an email thread with us about an order, replying to that thread is fine and is usually the fastest way to be found.
There is no customer database to search by account number, so give us enough to find the order.
If you are missing one of those, send the request anyway. We would rather write back and ask than turn a request away for being untidy.
In plain EnglishWe match what you tell us against the order. Nobody is going to ask you to photograph a passport to prove you bought a pedal strap.
Verification has to be proportionate to what is being asked and how sensitive it is. For an order of straps, that is a low bar, and it should be.
If we cannot match you to a record, we will say so plainly and tell you what would have helped, rather than going quiet. If we genuinely hold nothing about you, that is an answer too, and you will get it in writing.
The deadlines below are the ones the law sets, and those are the ones that bind us. The last column is what we aim for at a bench that runs five days a week. An aim is not a promise. The deadline is.
| Request | Legal deadline | Extension the law allows | What we aim for |
|---|---|---|---|
| Acknowledgement of a request (California) | Within 10 business days of receiving it | None | The next bench day |
| Substantive answer (California) | Within 45 calendar days of receiving it | One further 45 days, if we tell you why inside the first 45 | Inside a week |
| Access, correction, deletion or export (other US states) | Within 45 calendar days of receiving it | One further 45 days where that state allows it, if we tell you why | Inside a week |
| Access, correction, deletion or export (UK and EU) | Within one calendar month of receiving it | Two further months for complex or numerous requests, if we tell you inside the first month | Inside a week |
| Do Not Sell or Share | Honored within 15 business days | None | Confirmed on the next bench day, and there is nothing to switch off |
The bench runs Tue–Sat 10–18 ET. A request that arrives on a Sunday starts its clock on the Sunday, but nobody reads it until Tuesday. Better you know that than be promised an hour we cannot keep.
If a request is going to run past its deadline, we write to you before the deadline rather than after it, say why, and give you a date.
In plain EnglishFree. The one exception the law allows is for requests that are plainly baseless or sent over and over, and we would have to explain ourselves in writing before using it.
Nothing. Every request on this page is free, however many times you send one. There is no charge for a copy, an export, a correction or a deletion, and no charge for postage on our side of it.
The law allows one narrow exception and we would rather state it than bury it. Where a request is manifestly unfounded or repetitive — the same request sent again and again with nothing new in it — we may charge a reasonable fee reflecting the actual work, or decline to act. If we ever did either, we would say which of the two, explain why in writing, and tell you how to challenge it. We would rather answer twice than argue once.
In plain EnglishAnyone can ask for you if you have said in writing that they may, and we will usually check with you directly before handing anything over.
A partner, a shop that ordered for you, a lawyer, or an authorized agent acting under California’s rules can all make a request on your behalf. Before we act on it, we need:
Written permission counts in any readable form. A signed note, a photograph of one, or a line in an email from the address on the order.
A parent or guardian may ask on behalf of a child. We do not knowingly hold information about a child, so that is usually a very short conversation, and we will not make you prove anything to have it deleted.
We send the answer to you, not to the agent, unless you tell us in writing to do otherwise.
In plain EnglishDeletion clears what we are free to clear. Tax records and lifetime guarantee records have to stay, and we will tell you exactly what stayed and why.
A deletion request is not a magic wand, and a policy that promised otherwise would be lying to you. Here is what survives one.
| What stays | Why | How long |
|---|---|---|
| Completed order records — date, items, amount paid, shipping address | Tax and accounting law requires a business to keep its books, and we cannot delete our own sales ledger on request | As long as US federal and Georgia tax rules require, then deleted |
| Guarantee records where a strap carries a lifetime claim | The restitch guarantee has no time limit and follows the strap to a second owner, so the record has to outlive the request | For as long as that strap could come back to the bench |
| Correspondence about a dispute, a refund or a chargeback | We may need to show what was agreed and when | Until the matter is closed and the limitation period has run |
| A minimal note that you asked for deletion | So we can show the request was honored, and so an old email thread does not quietly put you back | Kept as a short line, nothing more |
Everything outside that table goes. Old quote threads, phone notes, anything kept because it was convenient rather than necessary. And the reply will tell you which rows above actually applied to you and which did not — you should not have to guess what stayed behind. The periods themselves are set out in the retention table at /legal/privacy.
Someone else may hold a copy because the order or the conversation required it: our payment processor, the carrier that delivered the parcel, or tawk.to if a chat transcript is involved. We pass the deletion request on to them and tell you we did. What they have to keep under their own tax and fraud rules is theirs to keep, and we cannot delete it for them. We will tell you who to ask.
Exercising anything on this page never changes what you pay, what you are offered, or how you are treated.
If you ever think a request cost you something, say so and we will put it right.
Come back to us first. Reply on the same thread or ring the bench and say which part is wrong. Most of what looks like a refusal turns out to be us looking at the wrong order. If we ever disagree, let’s start with a phone call.
Several US states give you a right to appeal a refusal. You do not need the right form of words. Say you want the decision looked at again and we will look again, answer in writing inside the time that state allows, and tell you where to take it if you are still unhappy.
If that does not settle it, there are routes that do not run through us at all.
Being straight about the shape of this business: Gearhold has not appointed a Data Protection Officer and has no EU or UK representative. There is no security team, no SOC 2 report, no ISO certification and no bug bounty. It is a small workshop in Georgia. Your request is read by a person here, and a complaint to a regulator is a legitimate route, not something we would hold against you.
A quote request is business-contact data — your name, your work email, the shop or team name, the buyer type you picked, the products, the quantity in pairs, colorways, timeline and any notes. It is still personal information, and everything on this page applies to it.
Two things worth knowing. The quote form on the site sends nothing anywhere. It checks the fields, estimates a price in your browser, shows a reference shaped GH-Q-XXXX-### and a summary panel, and loses all of it when the tab closes. What we hold is only what you actually emailed to quotes@fixedgearstraps.com or told us on the phone.
The second thing is timing. A written quote holds its price for 14 days, so we keep the quote itself at least that long. Ask for deletion inside those 14 days and the quote goes with it, along with the price it was holding.
If you are asking on behalf of a shop rather than for yourself, say which. Deleting your own contact details is not the same as deleting a shop’s order history, and we will not guess which one you meant.
Gearhold LLC, a Wyoming limited liability company, trading at fixedgearstraps.com. Operational and customer-service address: 104 S Cherry St, Tunnel Hill, GA 30755, USA.
Those are the only two email addresses we have. There is no privacy inbox, no legal inbox and no ticketing system. Write to hello@fixedgearstraps.com and it reaches the bench.
When this page changes, the effective date at the top changes with it, and the current version is the one sitting at /legal/your-data. A request you already sent is answered under the page as it stood when you sent it.