These are the terms you buy under and the terms you use this site under. They cover card checkout on Stripe, order requests through the form, by email or phone, wholesale quotes and volume tiers, payment, delivery, the guarantee, the limits on what we owe you if something goes wrong, and where a dispute would be heard.
Who you are buying from
Gearhold LLC is a Wyoming limited liability company. Our operational and customer-service address is 104 S Cherry St, Tunnel Hill, GA 30755, USA. We design and sew fixed-gear pedal straps and sell related parts. This website is fixedgearstraps.com.
Formation in Wyoming and the Georgia bench address are separate facts. The company is formed in Wyoming; the workshop that takes orders and ships straps is in Tunnel Hill, Georgia. In these terms, we and us mean Gearhold LLC. You means the person or business reading this site or placing an order.
These terms cover two things: buying from us, and using this website. They apply whether you are a rider buying one pair, a shop buying a hundred, or someone who never buys anything and only reads the pages.
Some pages are part of this contract and are incorporated by reference: the guarantee at /legal/guarantee, shipping and returns at /legal/shipping-returns, and safety at /legal/safety. Read them as part of these terms, not as marketing.
Accepting these terms
In plain EnglishYou accept these terms by ordering, by accepting a quote, or by using the site, and the version that governs your order is the one published on the day you order.
You accept these terms when you place an order, when you accept a written quote from us, and when you use this website. If you do not accept them, do not order and do not use the site.
The version in force for an order is the version published on this page on the day the order is placed. The effective date sits at the top of this page. Editing this page later does not change the terms of an order already placed.
There is nothing separate to sign. Card checkout asks you to tick that you agree to these terms and to /legal/shipping-returns before you pay; that tick is the whole of it. If you want the wording that applied to your order, email us and we will send it to you.
You must be old enough to enter a contract where you live. We sell to adults. If you are under 18, have an adult place the order. If you are ordering for a shop, a team or a fleet, you are telling us you are allowed to commit that business to this.
Ordering
In plain EnglishBuy now takes you to Stripe’s checkout, where you pay by card. The order form sends a request, and we reply with the total. Either way, the order is accepted when it ships.
There are two ways to order online. Buy now on the GH-1 Pedal Straps, Strap & Pedal Set or Fixed-Gear Starter Kit page opens a checkout page hosted by Stripe. There you choose the colorway and strap length, give a US delivery address, see the full total and pay by card. One checkout takes up to two strap pairs, or up to nine sets or kits. The form at /quote sends an order request or volume-quote request to the bench instead. No card field exists on fixedgearstraps.com itself.
For anything checkout does not take (ten or more pairs, mixed colorways, custom labels, delivery outside the US), use /quote, email hello@fixedgearstraps.com or call +1 (762) 760-1179, Tue–Sat 10–18 ET. Tell us what you want, how many, which colorway and where it is going. We reply by email with the confirmed total, shipping and how to pay. A form reference shaped GH-XXXX-123 records your request; it is not an acceptance or a payment receipt. No confirmation email is sent automatically.
Prices and products on this site are an invitation to order, not an offer. Your order is the offer, whether it comes through checkout, the form, email or phone. An order is accepted when it ships. A checkout payment, Stripe’s payment confirmation or receipt, an emailed total, an order confirmation and an invoice are not acceptance.
That rule exists so we can catch a bad count or a failed dye lot before you are committed. If we cannot fill an order, we will tell you fast and refund in full, including anything you paid at checkout. No restocking fee and no forced store credit.
We can decline an order, or cut it to a quantity we can actually sew. That happens when stock will not stretch, when an order looks fraudulent, when US export or sanctions law blocks the destination, or when a buyer wants us to lie on a customs form. If we decline, you pay nothing, and anything already paid comes back in full.
You can cancel any order that has not yet shipped by email or phone, and we refund in full. Once a custom label run has been cut and sewn to your approved artwork, that part of the order can no longer be canceled — we will tell you when that point is coming.
Wholesale quotes and volume tiers
In plain EnglishVolume pricing starts at ten strap pairs. Pairs in sets and kits count. Written quotes hold for 14 days and custom or volume work needs your explicit approval before any payment link or charge.
Minimum order quantity for wholesale is 10 pairs. Below that, retail pricing applies.
Volume tiers are worked out per order using the total number of strap pairs, including the pairs in Strap & Pedal Sets and Fixed-Gear Starter Kits. Ten separate GH-1 pairs plus forty sets is fifty strap pairs, in the Squad rung.
| Tier | Pairs per order | GH-1 per pair |
|---|---|---|
| Crew | 10–49 | $17 USD |
| Squad | 50–99 | $15 USD |
| Fleet | 100+ | $14 USD |
The table gives the price per GH-1 pair. Sets and kits in volume are priced on a written quote; their strap pairs count toward the rung. Custom woven labels are free over 50 pairs.
A written quote holds its price for 14 days from the date we send it. After that, ask again — webbing and hardware costs move, and we would rather requote than argue.
A quote covers the products, quantities, colorways and lead time written on it. Change the specification and it is a new quote, at whatever the new numbers say.
A custom label run is built to the artwork and specification you approve in writing. Read the proof properly. Once it is approved we cut and sew to it, and a strap that matches an approved proof is not a fault. Custom runs also sit outside the fit swap and outside the EU and UK withdrawal right, which is set out at /legal/shipping-returns.
If you send us a logo, a name or artwork to put on a strap, you are telling us you own it or have permission to use it. We will not put someone else’s mark on webbing on your word alone, and if a claim over your artwork lands on us, clause 12.0 applies.
Submitting /quote sends a request and stores a record as described at /legal/privacy. A displayed estimate is not an offer and does not bind either of us. The bench replies with the written quote.
For custom or volume work, we provide a written, itemized quotation in USD. Your explicit approval of that quotation is required before any payment link is issued or any charge is made. You can also ask for a quote at quotes@fixedgearstraps.com or by phone.
Prices and taxes
All prices are in US dollars. Published retail prices:
| Product | Price |
|---|---|
| GH-1 Pedal Straps — a pair | $19 USD |
| Strap & Pedal Set — GH-P1 sealed platform pedals and a pair of GH-1 straps | $79 USD |
| Fixed-Gear Starter Kit — GH-1 straps, GH-P1 pedals, 17T × 1/8″ CNC track cog, chain tensioners for 10 mm axles and 40 g strap wax | $120 USD |
Prices can change without notice. The price that applies to your order is the one shown on Stripe’s checkout page when you pay, the one we confirm to you in writing before you pay, or the price on a written quote inside its 14-day window.
US shipping is free on orders over $50 USD, and a flat $6 USD on orders of $50 USD or less. Everywhere else ships at carrier cost, quoted before you pay. Checkout delivers to US addresses only: it charges the flat rate on one or two strap pairs and ships sets and kits free.
We charge sales tax where the law requires it, and it is added before you pay. Stripe’s checkout works it out from your delivery address for each state where we are registered to collect it; for a form, email or phone order it goes on the total we send you. Import duties, VAT, GST and customs handling fees on shipments outside the US are the buyer’s responsibility. The carrier or your customs office collects them, not us. We cannot tell you in advance what they will be, and we will not mark a parcel as a gift or understate its value.
Checkout totals are in USD. If you open checkout from outside the US, Stripe may offer to show and charge the total in your local currency at its own exchange rate. That choice is yours, and you can keep USD.
GH-1 pairs come in Standard 380 mm or XL 420 mm at the same price, in Jet, Signal, Olive, Bone or Violet. The pedals, cog, tensioners and wax are supplied in the sets or kits described above and are not sold separately. Earlier strap patterns and the shim kit are no longer offered for sale; existing strap guarantee coverage continues under /legal/guarantee.
Payment
Card payment runs on Stripe. Buy now opens a full-page checkout hosted by Stripe, and a quoted order gets a Stripe payment link for the total you approved. Either way, you type your card on Stripe’s page, never on fixedgearstraps.com. Checkout accepts the major card brands, Visa, Mastercard, American Express and Discover among them. Stripe may offer to save your details with Link, its own service, under Stripe’s terms.
We do not see or store card numbers. Stripe tells us whether a payment went through, the amount, the card brand and last four digits, and the name, email and addresses you entered at checkout. Do not enter card details in forms, email or chat. The inquiry Worker rejects suspected card numbers before storage, email or logging. Payment safeguards and the distinction between PCI readiness and certification are at /legal/trust-security. Our handling of order details is at /legal/privacy.
Orders are paid in full before we ship, unless a written quote says otherwise. Nothing leaves the bench on an unpaid order without that in writing.
If a payment fails, is declined or is later reversed, the order stops until it is settled. Goods already shipped remain ours until we are paid in full — see clause 7.0. If a reversal leaves us out of pocket on an order already delivered, we may ask you for the amount and any fee the processor charged us.
If a charge looks wrong, call or email before you file a chargeback. Most billing problems are a typo, a duplicate click or a name on a statement you did not recognize, and all three take about ten minutes to fix. If you do file one, we will send the carrier record and our correspondence to your bank and let them decide.
A checkout charge appears on your card statement as GEARHOLD* GH-1 STRAPS, GEARHOLD* STRAP SET or GEARHOLD* STARTER KIT, the short form GEARHOLD* followed by the product. Other charges, such as a quoted order paid by payment link, can show the full descriptor GEARHOLD. Your bank may shorten or reformat that text.
Delivery, title and risk
In plain EnglishThe goods become yours once you have paid. Until the parcel is delivered it is at our risk, retail or trade, and a parcel that goes missing is our problem to chase.
Title to the goods stays with us until we have received payment in full. Once payment clears, they are yours.
Risk of loss and damage passes to you when the parcel is delivered to the address you gave us. That is the rule for every order, one pair or a hundred. Until then a parcel that is lost or smashed in transit is ours to sort out.
If a parcel arrives damaged or does not arrive at all, tell us inside the reporting windows at /legal/shipping-returns and keep the packaging. We chase the carrier and you get a replacement or a refund, your choice. Sitting on hold to a carrier is our job, not something we hand back to the person who already paid.
Stock colorways leave the bench within 24 hours of payment, Tuesday through Saturday. Custom label runs ship in about three weeks. Those are our working times rather than a contractual delivery date — once the label prints, the carrier controls the calendar.
If we cannot ship within 30 days of taking your money, we tell you before those 30 days are up, give you a revised date, and let you cancel for a full refund. That commitment is written out at /legal/shipping-returns and we apply it to every order, wherever you live.
Dispatch, tracking, undeliverable parcels, the 30-day fit swap and how to send something back are at /legal/shipping-returns. That page is part of these terms.
Product information and color
Photographs on this site are indicative. Dye lots vary batch to batch, and screens differ — the orange you see on a phone at night is not the orange that arrives in the post. If exact color matters for a team kit or a shop wall, ask for a sample before you commit to a run.
Every strap is cut, sewn and bar-tacked by hand on Ruth, a 1978 bar-tack machine. Small variations come with that: a stitch line a millimeter off, a difference in webbing texture between lots, a bar-tack that sits a hair proud. Those are not defects.
A strap is defective when it fails to hold or the hardware breaks. Faded dye, furred edges and scuffs are honest wear, not failure.
Lengths, hardware and specifications can change as we improve a pattern. We will not quietly substitute one product for another on an order you have placed. If something changes between quote and build, we tell you, and you can take it or cancel.
Fit and safety
In plain EnglishFoot retention changes how a bike behaves and riding is on you. The safety page is part of this contract.
Foot retention changes how a bike handles, and cycling carries inherent risk. Fit straps correctly, check hardware before you ride, practice getting out of them somewhere quiet, and ride within your skill.
By buying and using a strap you accept that risk. We make the hardware. We cannot fit it to your shoe, check your bolts, or ride your line.
Our straps are made for platform bicycle pedals and nothing else. They are not a clipless system, they are not rated for motor vehicles of any kind, and they are not load-rated hardware for anything other than a foot on a pedal. Do not use them for lifting, towing, tie-down, load restraint, climbing or rescue. They are not tested for any of that, and a failure there could hurt someone badly.
If you fit straps for a customer, a team or a fleet, you are responsible for that fit and for telling the rider how to get out of them. The full detail is at /legal/safety and forms part of these terms.
Guarantee and warranties
In plain EnglishThe lifetime restitch guarantee covers sewn straps. Past it, we disclaim what the law allows us to disclaim, and your statutory rights as a consumer are untouched.
The limited lifetime restitch guarantee is set out in full at /legal/guarantee and is incorporated into these terms. In short: if a strap fails to hold in normal riding, we restitch or replace it. No time limit and no receipt needed. The guarantee follows the strap, not the buyer, so a second owner is covered.
That guarantee covers GH-1 sewn straps, including pairs supplied in sets and kits, and earlier GH-2, Track Lite, Courier and custom strap patterns. Earlier patterns are covered for existing owners and are no longer offered for sale. The guarantee does not cover pedals, the cog, tensioners or wax supplied in sets and kits, or earlier shims and parts. Those follow these terms of sale instead. If one arrives faulty, or fails early in normal use, email us and we will repair it, replace it or refund it.
Unused straps can go back within 30 days for an exchange or a refund of the product price. That is the fit swap, and it sits at /legal/shipping-returns.
If you are a consumer in the EU or the UK you also have 14 days from delivery to withdraw from a distance sale, without giving a reason. That right sits on top of the fit swap rather than replacing it, and how to use it is at /legal/shipping-returns.
Beyond that guarantee, and to the fullest extent the law allows, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that a product suits a particular bike, shoe, discipline or riding style.
That disclaimer has limits, and we are not trying to stretch it. Nothing in these terms affects your statutory rights as a consumer. Some US states and some countries do not allow the exclusion of implied warranties, or limits on how long an implied warranty lasts, so parts of this clause may not apply to you. Where a part does not apply, the rest of these terms still stands.
Limits of liability
In plain EnglishIf a product goes wrong, what you can get is a repair, a replacement or your money back for that product. We do not cover knock-on losses, and there are things the law does not let anyone limit.
To the extent the law allows, our responsibility for a problem with a product is limited to repairing it, replacing it, or refunding what you paid for it. Which of the three is our call, made in good faith. In practice it is usually a restitch.
To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages. That includes lost profit, lost revenue, lost data, missed races, missed shifts, hire costs, and damage to a bike or other property arising from a product failure.
Our total liability for any claim connected with a product is capped at the amount you paid us for the product that gave rise to the claim. Where the guarantee covers someone who never bought from us, read that cap as the current list price of the closest equivalent product we sell. Where the guarantee at /legal/guarantee gives you more than this cap — a replacement, or a refund at current list price when your colorway is gone — the guarantee wins for a strap it covers, and clause 12.0 of that document says so too. For a claim connected with the website rather than a purchase, our total liability is capped at $100 USD.
Nothing here limits liability we are not allowed to limit. That carve-out includes:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Liability under product liability law that cannot be excluded.
- Your statutory rights as a consumer.
- Anything else the law of your state or country says cannot be excluded or limited.
Some states and some countries do not allow the exclusion or limitation of incidental or consequential damages, so this clause may not apply to you in full.
Indemnity
In plain EnglishIf someone brings a claim against us because of how you used a strap or because you broke these terms, you cover it — and we have to tell you promptly and let you take over the defense. It is written for shops, teams and fleets.
You agree to cover our reasonable costs, losses and legal fees arising from a third-party claim caused by your misuse of a product, your use of a product outside its intended purpose, or your breach of these terms.
This is deliberately narrow. It does not cover a claim caused by our own negligence, our own breach, or a defect in something we made.
If such a claim arrives, we will tell you promptly, we will not settle it without your agreement, and you may take over the defense with counsel of your choosing. We will cooperate with that defense at your cost.
This clause is aimed at trade buyers. If you are a consumer, it applies only as far as the law where you live allows, and in several places that is not far at all.
Site use and intellectual property
The GEARHOLD name and mark, the product names, the photographs, the illustrations, the written copy and the design of this site are ours.
You get a limited, personal, non-exclusive, revocable license to view and use the site, and to print or save pages for your own reference or to evaluate a purchase. A stockist may share our product photographs and copy with a customer while selling our product.
What that license does not allow:
- Scraping, harvesting or bulk-copying the catalogue, the pricing or the images, by hand or by script.
- Reselling our products as your own, or selling a product as Gearhold made when it is not.
- Using the GEARHOLD name, mark or photographs in your own advertising without our written permission.
- Presenting yourself as an authorized dealer, distributor or partner when no such agreement exists.
- Interfering with the site: probing it, overloading it, injecting code, or trying to break it.
- Reproducing the site design, the layout or the copy as your own work.
If you want to use a photograph or the mark for something legitimate — a shop window, a race program, a review — ask. The answer is usually yes and it costs nothing.
The site as it is
The site is provided as it is. We write it carefully and we keep it current, but we do not promise it is free of errors or that it will be available without interruption.
We may change, move or take down pages, products and prices at any time. A product shown here is not a promise that it is in stock.
Prices and specifications can be wrong. If an order is placed at an obviously wrong price — a decimal in the wrong place, a $19 USD pair listed at $1.90 USD — we may cancel the order and refund you in full rather than fill it. We will tell you first and give you the chance to buy at the correct price.
This site runs no analytics and no advertising trackers. What it loads from anyone else is three webfonts, a consent manager that remembers your cookie choice, and an optional chat widget that loads after a Termly Performance opt-in or a click on “Chat with the bench” — what all of that means for your IP address is set out at /legal/privacy and /legal/cookies.
Order, quote and contact forms send details to the inquiry service described at /legal/privacy. Form validation, rate limiting, suspected-card-number rejection and a hidden honeypot help stop abuse. These checks do not accept an order or take a payment.
When things stop the bench
Some things stop a one-bench workshop cold. If we cannot fill an order because of an event outside our reasonable control, we are not in breach of these terms. You are not stuck either.
- Webbing, thread, dye or hardware our suppliers cannot deliver.
- Ruth going down, or another machine or tool failing.
- Carrier interruptions, strikes, customs holds and port delays.
- Weather bad enough to close the road or the carrier network.
- Illness in the workshop — with one bench, there is no second line to pick up the work.
- Fire, flood, power loss or theft at the workshop.
- Government action, sanctions, import restrictions and changes to customs rules.
If one of these delays your order, we tell you what happened and give you a new date. If that date is later than you can wait, cancel and we refund in full. If it drags on past 30 days with no end in sight, either of us can cancel and we refund everything paid.
If we disagree
In plain EnglishCall us first, then give it 30 days in writing, then the Georgia courts. There is no arbitration clause and no class-action waiver in these terms.
If we ever disagree, let’s start with a phone call. +1 (762) 760-1179, Tue–Sat 10–18 ET. Most problems turn out to be a wrong length or a misread email, and both are ten minutes of work.
If a call does not settle it, put it in writing to the address in clause 17.0. From the day we receive it, both of us have 30 days to work it out in good faith before either of us starts a formal claim.
If it is still unresolved, the courts of the State of Georgia, USA have jurisdiction. These terms are governed by the law of the State of Georgia and applicable US federal law, without regard to conflict-of-laws rules. Georgia law applies because the workshop that takes and ships the order is in Georgia. Gearhold LLC is formed in Wyoming; that is not the same fact as the bench address or as the governing law of these terms.
There is no arbitration clause in these terms and no class-action waiver. We are not asking you to give up the right to a court, and we are not asking you to give up the right to join a claim with other people who have the same complaint.
If you are a consumer, nothing here removes your right to bring a claim in the courts where you live, where the law gives you that right, or to rely on the consumer protection law of that place. Small claims court stays open to both of us, and for most of what we sell it is the sensible room to be in.
The UN Convention on Contracts for the International Sale of Goods does not apply to these terms.
Notices
Formal notice to us goes by post to Gearhold LLC, 104 S Cherry St, Tunnel Hill, GA 30755, USA. Send a copy the same day to hello@fixedgearstraps.com so we see it before the post arrives. The posted copy is the notice; the email is a courtesy.
We give you notice at the email address on your order, or by post to the address we shipped to. Keep them current — a notice sent to an address you gave us counts as delivered.
Notice sent by post counts as given five business days after posting. Notice sent by email counts as given the day it is sent, unless it bounces back.
A voicemail is not formal notice. It is still a good way to start.
General terms
Changes. We may change these terms. The version on this page is the current one and the effective date is at the top. Changes are not retrospective: an order already placed keeps the terms that applied when it was placed.
Severability. If a clause turns out to be unenforceable, it is trimmed by the smallest amount that makes it work, or removed. Everything else stands.
Waiver. If we do not enforce something straight away, we have not given it up.
Assignment. We may transfer these terms and any order under them if the business is sold or restructured, and your rights, including the guarantee, transfer with it. You may not transfer your side without our written consent. The one exception is the guarantee, which follows the strap to a second owner without anyone asking us. If we ever stop trading rather than sell, the guarantee stops with us — that is said plainly at /legal/guarantee and we are not going to soften it here.
Entire agreement. These terms, the pages they incorporate — /legal/guarantee, /legal/shipping-returns and /legal/safety — and any written quote are the whole agreement for a sale. Where a written quote and these terms conflict, the quote wins for that order.
Headings. Headings and section numbers help you find things. They do not change what a clause means.
No partnership or agency. Nothing here makes either of us the other’s agent, partner, employee or franchisee. Buying at wholesale does not make you an authorized dealer unless we have agreed that in writing.
Third parties. Nobody outside this agreement can enforce it, with one exception: a second owner of a strap may enforce the guarantee.
Electronic communication. You agree that we can do business by email — quotes, totals, order confirmations, notices — and that an email from us counts as writing. If you would rather have paper, say so and we will post it.
29 Oct 2026: updated request-form ordering, the three-product range, retail and volume prices, strap-pair counting, and custom-quote approval before payment. Clarified that earlier strap patterns remain covered by the guarantee.
30 Oct 2026: added card checkout on Stripe for the three fixed-price products (US delivery, card only), the checkout statement descriptors, checkout currency, and how checkout payments are refunded when an order is declined or cannot be filled. Prices, shipping rates, cancellation and refund rights are unchanged.
What survives
When a sale ends, is canceled or is refunded, some clauses keep working:
- The guarantee, for as long as the strap exists (10.0).
- Money still owed in either direction, including a reversed payment (5.0 and 6.0).
- The disclaimer of other warranties and the limits of liability (10.0 and 11.0).
- Indemnity (12.0).
- Intellectual property and the site-use restrictions (13.0).
- Dispute resolution, governing law and notices (16.0 and 17.0).
- Anything else that by its nature should outlast the sale.
Contact
Gearhold LLC, 104 S Cherry St, Tunnel Hill, GA 30755, USA.
General questions and orders: hello@fixedgearstraps.com. Wholesale quotes: quotes@fixedgearstraps.com. Phone: +1 (762) 760-1179, Tue–Sat 10–18 ET.
Security reports can also go to security@fixedgearstraps.com. Privacy requests go to hello@fixedgearstraps.com.